Privacy and Security Policy
This privacy statement was last revised Jan 14, 2015.
We at Cause4Auction believe that customer privacy and data security are essential to our business. You have our assurance that the personal information you provide will be handled with the utmost care. We will not sell, reveal or share your personal information, unless we have your explicit permission or are required to do so by law.
The purpose of this privacy statement is to clearly explain:
- What personal information is collected
- What organization collects the information
- How the information is used
- With whom the information may be shared
- What choices are available to you
- How you can correct any inaccuracies in the information
- What types of security procedures are in place to protect the loss, misuse or alteration of information under Cause4Auction control
Information Collection and Use
Cause4Auction is the sole owner of the information collected on this site. Cause4Auction collects information from our users at several different points on our Web site:
Organization and Staff Registration
When you register your organization with the Cause4Auction Web Site, you provide us with the name and address of your organization as well as your personal name and email address. In so doing, you become your organization’s Cause4Auction Administrator. Your email address is used to contact you about the services on our site. Your User Name and Password allow us to authenticate you when logging in to our site. In order to provide a more personalized experience on our site, we ask all users to provide their first and last names.
When you register for a bidder account, you provide us with your name, address, phone number and email address (the “Contact Information”). In addition, you will optionally select a personal Password. The Contact Information will be shared with the organization hosting the auction in which you participate. Participation includes placing a bid for an online auction item, donating money or purchasing tickets to a silent/live event auction. Your User Name and Password allow us to authenticate you when logging in to our site.
Cause4Auction collects information from you when you purchase Cause4Auction services. We collect your credit card number, expiration date, cardholder’s name, billing address and card security code. This information is used for billing purposes only. By entering this information and clicking the form submission button, you authorize Cause4Auction to charge your credit card for the amount specified. We do not retain your billing information after the transaction has been completed.
In the course of using the Cause4Auction web site to manage your event, you will have the option to provide additional information about your organization (tax identification number, phone, and email address). You will also have the option to provide personal information about the individual contacts associated with your organization. Personal information you provide for each individual may include that individual’s name, address, phone and email. In the case of guests, Cause4Auction also collects data on the value of each donor’s donation(s) and the price(s) at which a guest purchases the item(s). This information is collected in order to provide your organization with auction reports and to generate receipts for guests. Cause4Auction will not use this information for any purpose other than to fulfill the functionality and features requested by the user or to provide customer service to the user.
Cause4Auction may collect certain personal and financial information from you including your organization’s name, DBA name (if different), phone and fax numbers, physical mailing address, email address, and a contact person’s name. By entering this information and clicking the Authorize access to this account button, you authorize Cause4Auction to share this information with its merchant account partners and to initiate the application process for a merchant account on behalf of your organization. Cause4Auction does not guarantee that your organization will be approved for a merchant account. You are not obligated to continue the application process after submitting this information.
If you purchase a plan that includes payment processing, you will have the ability to perform real-time credit card processing during your event. In this case, Stripe™ will collect the credit card number, expiration date, cardholder’s name, and billing address information for each guest who opts to pay for purchases electronically. This information is used for billing purposes only. By entering this information and clicking the Charge Card button, you authorize Cause4Auction to initiate a charge against your guest’s credit card account for the amount specified.
Who Has Access to the Information
The organization and user information you provide is available only to the following parties:
- Your organization’s Cause4Auction Administrator (initially, the user who registered your organization although this role can be reassigned from time to time)
- Employees of Cause4Auction who need the information to perform a specific job (for example, our customer service representatives)
- Business partners of Cause4Auction who need the information to offer a specific requested service (for example, merchant account providers)
- Business partners of Cause4Auction who need the information to provide Cause4Auction with various analytics and customer support services (for example, customer support and help desk service providers).
Other Cause4Auction visitors and users (for example, those associated with other organizations) do not have access to your organization and user information.
Employees of Cause4Auction who need information to perform a specific job (for example, our customer service representatives) are granted temporary access to organization and user information.
Business partners of Cause4Auction who need information to offer a specific requested service (for example, merchant account providers), are granted access only to the specific information necessary to provide the requested service.
Sharing with Third Parties
Except as stated above, data about your organization, event and contacts is never shared with third parties. Only those users who have been invited by your organization’s Cause4Auction Administrator may access your organization’s information. The Cause4Auction Administrator can also control which users can view and/or modify which parts of your organization’s event site.
Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process. For example, we will cooperate with the appropriate legal authorities when presented with a subpoena or other government order.
Updating Personal Information
If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we provide you with a way to correct, update or remove your personal data provided to us.
Links to Other Sites
This Web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site may request information from users through surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code or age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
This Web site takes every precaution to protect our users’ information.
Access to certain portions of our site is protected by the Secure Sockets Layer (SSL) protocol which is the industry standard for secure data transfer software. Its proven protection is among the best software available today for secure online commerce transactions. SSL encrypts your personal information as it travels across the Internet. SSL is used by most Web sites, including online banking sites and other consumer retail sites to protect your information. In addition, our security includes 2-way data encryption that incorporates digital certificate technology. We support both 40- and 128-bit encryption technologies.
When you are accessing a SSL-secured area of our site, the URL (web address) in your browser’s address bar will begin with the text “https://” rather than “http://” (note the addition of the letter “s” for “secure”.) Also, your browser will display a closed padlock icon in some part of the browser window. (Exactly where this is displayed is dependent on the particular browser you are using.)
Only certain sensitive areas of the site are protected by SSL technology. These areas include any page in which you provide payment information or other information of an especially sensitive nature.
Please note that in order to access secure areas of the site, your Internet browser must be SSL-capable.
A cookie is created when a Cause4Auction user is authenticated after logging in. A cookie is a piece of data stored on the user’s hard drive containing a code which identifies the user to us. As an example, the cookie is used to allow your organization’s users to access your event information, and prevent others from accessing this same information.
In order to use Cause4Auction, cookies are required. However, only an authentication code is stored in the cookie. No personal information is stored.
Upon logging in, users are given the “Save Password” option of making their cookie persistent so that they will not be logged out when the browser is closed. This allows users to log in only once from computers which are in private locations.
Each time a user views a Cause4Auction page, log entries are made. Each log entry includes the exiting URL, referring URL, date/time, user IP address and browser type. Individual usage histories can be reconstructed from the logs. Log entries can also be linked to personally identifiable information. Logs are used to maintain optimal site performance and security, and improve the functionality of the service.